Refund policy
THRILLERRR
Return, Replacement & Refund Policy
Effective Date: May 2025
We want every order to reach you in perfect condition and for you to feel completely satisfied with your purchase. If something isn't right, here's everything you need to know — clearly and simply.
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7 Days to request a return or replacement |
₹999+ minimum order value for return eligibility |
5–7 Days for refund to reach your account |
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on eligible orders to ensure a risk-free shopping experience.
Who is eligible?
To qualify for a return and refund, all of the following must be true:
• Your order total is ₹999 or above
• The product is a rechargeable vibrating product
• The product is unused, unopened, and in its original packaging
• You raise the request within 7 days of delivery
What is NOT eligible for return?
The following products cannot be returned under any circumstances:
• Bundles or combo offers
• Accessories
• Lubricants (lube)
• Battery-operated products
• Strokers
• Products that have been opened, used, or tampered with (for hygiene and safety reasons)
• Orders below ₹999
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Important: Due to hygiene and safety reasons, we are unable to accept returns on any product that has been opened, used, or tampered with — regardless of the reason. |
2. Replacement Policy
If you receive a product that is damaged, defective, or incorrect, we will replace it free of cost. No hassle.
When are you eligible for a replacement?
• The product arrived physically damaged or broken
• The product is defective or not functioning as described
• A wrong product was delivered
How to get a replacement — step by step
1. Contact us within 7 days of delivery via email or WhatsApp. Include your Order ID, reason for the request, and clear photos or a video of the issue.
2. Our team reviews your request, usually within 1–2 business days.
3. Once approved, we arrange a free reverse pickup from your address.
4. A replacement unit (same product, new unit) is dispatched to you promptly.
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Please note: Replacements are limited to a new unit of the same product. Exchanges for a different product are not available. |
3. Refund Process
Once we receive and inspect the returned product, refunds are processed within 5–7 business days.
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Refund method |
Original payment method |
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Processing time |
5–7 business days after inspection |
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COD orders |
Refunded via bank transfer (we will request your bank details) |
What is deducted from the refund?
• Payment gateway charges
• Original shipping charges
• Return courier charges (if applicable)
4. How to Raise a Request
Whether it's a return or replacement reach out to us within 7 days of delivery through any of the channels below.
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support@thrillerrr.in |
9831313110 |
Please include in your message
• Order ID
• Reason for the request (return / replacement / cancellation)
• Clear photos or a video of the product and packaging
